Warranty Policy

Warranty Policy

Professional warranty assurance and rigorous service commitment.

Service

Optical Transceivers

Sub-CategoryReturn WindowExchange WindowWarranty PeriodNotes
NVIDIA InfiniBand TransceiversNot supported1 year1 year

1. Exchanges caused by the customer's reasons will not be accepted.

2. Please ensure that the item you're returning is repackaged with all the cords, adapters, and documentation included when you receive it.

400G/800G TransceiversNot supported1 year1 year
100G/200G Coherent TransceiversNot supported1 year1 year
100G QSFP28 Transceivers30 days90 days3 years
40G Transceivers30 days90 days3 years
DACs30 days90 days3 years
AOCs30 days90 days3 years
Industrial Transceivers14 days90 days3 years
Customized Transceivers30 days1 year1 year

Multiplexers

Sub-CategoryReturn WindowExchange WindowWarranty PeriodNotes
Mux Demux90 days1 year3 years

1. Exchanges caused by the customer's reasons will not be accepted.

2. Please ensure that the item you're returning is repackaged with all the cords, adapters, and documentation included when you receive it.

Access NetworksNot supportedNot supported3 years
Data Center InterconnectNot supportedNot supported3 years
Line CardsNot supportedNot supported3 years
Transponders and MuxpondersNot supportedNot supported3 years

Network Switches

Sub-CategoryReturn WindowExchange WindowWarranty PeriodNotes
Campus Switches14 days90 days3 years

1. Exchanges caused by the customer's reasons will not be accepted.

2. Please ensure that the item you're returning is repackaged with all the cords, adapters, and documentation included when you receive it.

Data Center Switches14 days90 days3 years
Media Converters14 days90 days1 year
Wireless14 days90 days1 year

Fiber Optic Cables

Sub-CategoryReturn WindowExchange WindowWarranty PeriodNotes
MTP CablesNot supported90 days3 years

1. Our return and exchange policy does not support natural wear and tear caused by normal use or intentional destruction, for fiber optic cables belong to consumable goods. Please confirm the performance and quality of the product as soon as possible after you receive the goods to avoid an unpleasant shopping experience.

2. Exchanges caused by the customer's reasons will not be accepted.

3. Please ensure that the item you're returning is repackaged with all the cords, adapters, and documentation included when you receive it.

Fiber Patch Cables30 days90 days3 years
Customized Fiber Optic CablesNot supported90 days3 years

Data Center Accessories

Sub-CategoryReturn WindowExchange WindowWarranty PeriodNotes
Fiber Optic EnclosuresNot supported1 year1 year

1. Exchanges caused by the customer's reasons will not be accepted.

2. Please ensure that the item you're returning for exchange is repackaged with all the cords, adapters, and documentation included when you receive it.

10G/40G/100G NICsNot supported90 days3 years
1G/2.5G NICsNot supported90 days1 year
Cable Management30 days90 days1 year
Copper Systems30 days30 days1 year
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